Privacy Policy

1. Introduction

Rock My Soul Wellness Retreat ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rockmysoulretreat.com and use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, and any information you provide through our contact form or when booking sessions.
• Payment Information: Payment details are processed securely through Stripe. We do not store your credit card information on our servers.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and referring URLs.

3. How We Use Your Information

We use the information we collect to:

• Process bookings and payments for our services
• Respond to your inquiries and provide customer support
• Send you updates about upcoming events and workshops (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Payment Processing

All payments are processed through Stripe, a PCI-compliant payment processor. Your payment information is transmitted directly to Stripe using their secure, encrypted technology. We never have access to your full credit card details. Please review Stripe's Privacy Policy for more information.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

• Payment processors (Stripe) to complete transactions
• Analytics providers to help us understand website usage
• Law enforcement if required by law

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access, correct, or delete your personal information
• Opt out of marketing communications
• Request a copy of the data we hold about you

To exercise these rights, please contact us at [email protected].

8. Cookies

We may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. You can control cookie settings through your browser preferences.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Rock My Soul Wellness Retreat
Bragg Creek, Alberta, Canada
[email protected]